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Cook and Can Privacy Policy

​​PRIVACY NOTICE

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Last updated February 5th, 2025

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Thank you for being part of the Cook and Can family ("Company," "we," "us," or "our"). We are dedicated to safeguarding your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices regarding your personal information, please contact us at privacy@cookandcan.com.

 

This privacy notice explains how we may use your information if you:

  • Visit our website at https://www.cookandcan.com

  • Engage with us in other related ways ― including any sales, marketing, or events

 

In this privacy notice, we refer to:

  • "Website" when referring to any website of ours that references or links to this policy

  • "Services" when referring to our Website, and other related services, including any sales, marketing, or events

 

The purpose of this privacy notice is to explain what information we collect, how we use it, and your rights concerning it. If there are any terms in this privacy notice that you do not agree with, please discontinue the use of our Services immediately.

Please read this privacy notice carefully to understand what we do with the information we collect.

 

COLLECTING PERSONAL INFORMATION

We collect personal information such as names, email addresses, and contact details from our website visitors for the purposes outlined below. Note that we do not directly store payment details; all payment transactions are securely processed and stored through Wix or other third-party processors. We do not directly access or store payment information, such as credit card numbers or bank account details.

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We collect personal information from our website visitors for various legitimate business purposes, including but not limited to:

  • Order Processing: Collect necessary personal information to process and fulfill orders placed on our website.

  • Customer Support: Assist with customer inquiries, provide support, and address issues or concerns raised by our customers.

  • Marketing Communication: With your consent, send promotional materials, newsletters, or updates about our products, services, and special offers. You can unsubscribe from such communications at any time.

  • Other Legitimate Business Purposes: Collect personal information for other relevant and necessary business purposes to provide our products and services effectively.

 

To enhance our ability to provide relevant marketing, offers, and services, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, and data providers, as well as other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles for targeted advertising and event promotion.

 

SHARING PERSONAL INFORMATION

We may process or share the data we hold based on the following legal bases:

  • Consent: Process your data if you have given specific consent to use your personal information for a specific purpose.

  • Legitimate Interests: Process your data when reasonably necessary to achieve our legitimate business interests.

  • Performance of a Contract: Process your personal information to fulfill the terms of a contract we have entered into with you.

  • Legal Obligations: Disclose your information to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

  • Vital Interests: Disclose your information to investigate, prevent, or take action regarding potential policy violations, suspected fraud, potential threats to safety, illegal activities, or as evidence in litigation.

 

More specifically, we may need to process your data or share your personal information in situations such as:

  • Business Transfers: Share or transfer information in connection with or during negotiations of mergers, sale of company assets, financing, or acquisition of our business by another company.

 

USING PERSONAL INFORMATION

We use personal information collected via our Website for: various business purposes, relying on our legitimate business interests, to enter into or perform a contract, with your consent, and/or to comply with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive to:

  • Facilitate account creation and logon processes.

  • Post testimonials with your prior consent.

  • Request feedback and contact you about your use of our Website.

  • Enable user-to-user communications with each user's consent.

  • Manage user accounts and keep them in working order.

  • Send administrative information, such as product, service, and new feature information or changes to our terms, conditions, and policies.

  • Protect our Services, including fraud monitoring and prevention.

  • Enforce our terms, conditions, and policies, and comply with legal and regulatory requirements.

  • Respond to legal requests and prevent harm.

  • Fulfill and manage orders, payments, returns, and exchanges made through the Website.

  • Administer prize draws and competitions when you participate.

  • Deliver and facilitate the delivery of services to users.

  • Respond to user inquiries and offer support.

  • Send marketing and promotional communications according to your marketing preferences.

  • Deliver targeted advertising tailored to your interests and/or location and measure its effectiveness.

 

USER RIGHTS

Under applicable data protection laws, you have certain rights regarding your personal information, including the right to:

  • Access: Request access to and receive a copy of your personal information.

  • Rectification: Request correction or updating of inaccurate or incomplete personal information.

  • Erasure: Request deletion of your personal information in certain circumstances.

  • Restriction: Request restriction of processing of your personal information in specific situations.

To exercise these rights or ask questions about the processing of your personal information, please contact us at privacy@cookandcan.com.

Note that there may be instances where we cannot fulfill your request due to legal obligations or other legitimate interests.

 

USE OF COOKIES

We use cookies, pixels, and similar technologies to recognize your browser or device, understand your interests, and provide essential features. These include:

  • Recognizing you when you sign in.

  • Keeping track of your shopping basket items.

  • Conducting research to improve our content, products, and services.

  • Preventing fraud.

  • Enhancing security.

  • Delivering content.

  • Measuring and analyzing service performance.

 

Approved third parties, such as search engines and social media networks, may also set cookies when you interact with our site.

You can manage cookies through your browser settings. The 'Help' feature on most browsers explains how to prevent new cookies, get notified of new cookies, block cookies, and view cookie expiration. Blocking cookies may require manual preference adjustments each visit, and some website features may not work.

 

SMS MARKETING

We value your privacy and the information you consent to share through our SMS marketing service. We use this information to send text notifications, marketing offers, transactional texts, and requests for reviews.

Our website uses cookies to track items in your shopping cart, including abandoned checkouts, to determine when to send cart reminder messages via SMS.

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